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How to Cancel Disney Plus

This article is an instalment in Cancel It, a series dedicated to helping you cancel your subscriptions, because parting ways isn't always as easy as it should be. 

It isn’t hard to cancel Disney Plus — but it does require you to end you subscription through the platform you used to sign up. This means that if you signed up for the streaming service on an iPad, you’ll probably need to cancel Disney Plus through the App Store; whereas those who used a credit card can cancel on the Disney website.

How to Cancel Disney Plus

How to Cancel Disney Plus

You can use the Disney website to cancel Disney Plus even if you signed up on mobile, or through a smart device like a television. The requirement here is that you used a credit or debit card to process the transaction, and not a third-party service like the Apple App Store or the Google Play Store.

Instructions

  1. Head over to the Disney Plus website and sign in. 
  2. Click the Profile Icon in the top-right, then select Account.
  3. Scroll down to Subscription and select 'Cancel Subscription'.
  4. Enter the reason for canceling then confirm the cancellation.

How to Cancel Disney Plus on iPad or iPhone

  1. Open the Settings application on your device.
  2. Click your name at the top of the screen.
  3. Select the Subscriptions item from the list of options.
  4. Locate and select Disney Plus, then click ‘Cancel Subscription.’

Subscribed to Disney Plus on iPad or iPhone? You probably used the App Store to set up the membership. If that’s the case, you’ll need to cancel it via your Apple ID. This can be done using any device signed in to your Apple ID, like an iPad, iPhone or Mac. You can check to see by visiting Subscriptions in Settings on your handset.

You’ll be able to continue to access your subscription until it’s due to renew, so if your renewal date is November 12 and you cancel on November 1, you’ll be able to use it until November 12, when it will automatically terminate and access will be restricted. The renewal date will be at the bottom of the screen before you click cancel at Step 4. 

How to Cancel Disney Plus on an Android Device

  1. Head into the Google Play Store, and click your Profile. 
  2. Select Payments and Subscriptions from the menu.
  3. Locate and select Disney Plus, and click Manage.
  4. Click on ‘Cancel Subscription’, and confirm the cancellation.

If you initiated your Disney Plus membership on Android and use the Play Store to process your payment, you’ll need to cancel it in there. This can be done in a few taps: Tap the profile icon in the top-right, followed by Payments & Subscriptions, then locate and cancel it. Your subscription then won’t renew on the renewal date.

Can’t Cancel Disney Plus? One Last Thing to Try

If all else fails, contact Disney Plus and let them know you’ve been trying to cancel your account, but to no avail. Tell them the date you first attempted to cancel, and that you haven’t used the service since. This will increase your chances of receiving a refund should the cancelation not be processed until the renewal date. 

Disney Plus Cancellation FAQs

Have some burning questions about how to cancel Disney Plus? We may have the answer below. 

Is Disney Plus Hard to Cancel?

Disney Plus is easy to cancel, provided you remember how you signed up. You’ll need to cancel your membership using the same method, so if you used a credit card and a laptop, you’d cancel it on the Disney website. If you subscribed using an iPhone or iPad through the App Store, you’d cancel through that and not the website.

Can You Cancel Disney Plus at Any Time?

You can cancel Disney Plus at any time. You’ll then be able to continue using your membership up until the renewal date, so if you cancel on the 10th and it was due to renew on the 12th, you can continue streaming for a couple more days. Cancel on the renewal date itself, however, and it won’t take effect until the following month.

Can You Cancel Disney Plus During a Free Trial?

You can cancel Disney Plus as soon as you’ve started your free trial, and you’ll still be able to continue streaming up until it’s set to end. 

Can You Cancel Disney Plus and Get a Refund?

Like most subscription services, Disney Plus doesn’t offer a refund to customers who cancel their membership — most of the time. However, if you haven’t used the service since the last billing cycle, or if you subscribed by accident and haven’t used it at all, you may be able to receive one by explaining the situation to customer support. 

Is There a Phone Number to Call to Cancel Disney Plus?

While you can cancel Disney Plus online, there is also a phone number that you can call to speak to a customer advisor and request they cancel your subscription. If you want to cancel Disney Plus over the phone, call: 888-905-7888. You can also find the number on the Disney Plus website, or start a live chat with an advisor.

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